Support

Help for FamilyBoard. If your answer is not here, email info@sweetphoenix.co.za.

Please never send passwords, verification codes or payment details by email. We never need them.

Getting started

1. Create an account on this website.
2. Create your household and give it a name and time zone.
3. Invite the rest of the family by email, or add child profiles directly.
4. Add your calendar, chores and lists — everyone sees the same board.

Invitations

Owners and adults can invite members from your household settings. Invitations are sent by email and expire after 48 hours. If one expires, simply send another. Check the spam folder if it has not arrived; invitations come from no-reply@sweetphoenix.co.za.

Pairing an Apple TV

1. Open FamilyBoard on the Apple TV and choose Pair my TV.
2. The TV shows a six-character code, valid for ten minutes.
3. On this website, signed in as an owner or adult, open TV pairing and enter the code.
4. The TV connects within a few seconds.

You never type a password on the TV. If the code expires, ask the TV for a new one. A code can only be used once.

The TV is read-only — it displays your household but cannot change anything.

Removing a TV

Go to TV pairing, find the device and revoke it. It loses access immediately. Do this if a TV is sold, given away or lost.

The TV looks out of date

The TV refreshes on a timer rather than instantly, to be gentle on the server. Give it a few minutes after a change. If it has stopped updating entirely, check the TV’s internet connection, then confirm the device has not been revoked.

Photos

Photos uploaded to your household are private. They are stored outside the public web directory, are never listed publicly, and can only be opened through a short-lived link issued to a member or a paired TV. Sharing that link outside your household will not work — it expires and is tied to the person it was issued to.

Purchases

FamilyBoard Pro is bought through Apple. Prices are shown in the App Store.

• Not unlocked after buying? Make sure the Apple TV is online and signed in with the Apple Account that paid, then use Restore purchases.
• Refunds and cancellation are handled by Apple, not by us — use reportaproblem.apple.com or your Apple Account subscription settings.

Weather

Weather is optional and off until you choose a city in household settings. FamilyBoard never asks for GPS or your precise location. Weather is general information and can be unavailable or out of date.

Exporting your data

Open your account settings and choose Export to download your household data as a file you keep.

Deleting your account

Open your account settings and choose Delete account. You will be asked for your password to confirm. This permanently removes your household, its items and its photo files, and your login.

Two things to know: it cannot be undone, and it does not cancel or refund an Apple subscription — cancel that separately in your Apple Account settings.

Forgotten password

Use the reset link on the sign-in page. The email comes from no-reply@sweetphoenix.co.za; check your spam folder if it does not appear.

Contact

info@sweetphoenix.co.za — telling us what you were doing and which device you were using helps us answer faster.

See also: Privacy policy · Terms of use